Common questions
Everything you'd ask before calling us.
If your question isn't here, the answer is "yes, let's talk about it on a free 20-minute call." Honest, no pressure.
We teach local service business owners how to get more customers, earn more from each one, and build a business that runs without them. We start with the growth strategy — how to attract customers, how to price right, how to retain people, how to generate referrals and reviews. Then we install the tools and automations that make that strategy run without manual effort. Most consultants sell you the tools first. We start with the strategy.
Because automating a broken model just produces broken results faster. If your pricing is off, your referral system doesn't exist, and your follow-up is slow — adding more automation doesn't fix those things. We fix the model first: how you attract customers, how much you earn per one, and where revenue is currently escaping. Once that's solid, marketing and automation become force multipliers instead of expenses.
Done For You means we build and install the entire system — growth strategy, SOPs, and all the automations — and hand it off running. You approve decisions, we do the work. Do It With You (starting at $399/month) means you build it, and we coach you through every step — strategy sessions, work reviews, accountability, and access to someone who can answer "does this make sense?" before you waste a month going the wrong direction.
Do It With You (monthly coaching) starts at $399/month, month-to-month. Done For You pricing depends on the scope of your business — apply and we'll tell you exactly what makes sense before you spend anything. There's no pricing posted because a 2-person salon and a 20-truck HVAC company have different needs and different budgets. We don't do packages. You pay for what you actually need.
No. If you can use email and a smartphone, you can understand everything we build. The whole point of Do It With You is that you end up knowing exactly what's running and why — without needing a CS degree. For Done For You clients, we build it, walk you through it, and document everything in plain English so your team can run it without us.
Any local service business. HVAC, plumbing, roofing, real estate, medical, dental, law firms, restaurants, salons, nail salons, barber shops, spas, massage therapists, hair stylists, landscapers, pest control, gyms, veterinarians, auto repair, cleaning services — if you sell a local service, the growth playbook works. The customer acquisition, retention, and referral strategies are the same across all of them.
Most clients see the first meaningful result within the first 2–4 weeks — usually from fixing the lead follow-up or installing missed-call text-back. The full system (strategy + operations + automation) typically takes 2–3 months to build and stabilize. The results compound from there — reviews build ranking, referrals build word-of-mouth, retention reduces acquisition cost.
Agencies sell you traffic. We fix the business that traffic is going to land on. If your follow-up is slow, your offer is unclear, and you have no referral system — buying more ads just sends more people into a leaking bucket. We fix the bucket first. Then, if you want to run paid traffic on top of a healthy model, it actually works. We also don't run ads. We build the growth strategy that makes your marketing spend more effective.
Software is a tool. Buying it doesn't solve anything — you still need someone to decide what to automate, why, and in what order. Most automation consultants start with the tools and work backwards. We start with your growth strategy and work forward. The tools we install exist to execute the strategy, not to be impressive.
Yes. Every automation, SOP, workflow, document, and playbook we build belongs to you from day one. If you cancel, we make sure everything is transferred and documented so it keeps running. Month-to-month means you can leave any time — and you take it all with you.
Yes. Most of the strategic work happens over video — we go deep and get specific regardless of location. In-person engagements are available for clients in the Midwest. Remote clients get the same depth, the same deliverables, and the same results.
Yes, happily. We provide one or work from yours.
Usually. We keep our active roster deliberately small so every client gets real attention. If we're at capacity when you reach out, we'll tell you and put you on a short waitlist rather than take your money and underdeliver.
Still have questions?
20-minute call, free, no obligation. We look at your business and tell you exactly what the highest-leverage move is before you spend anything.