Privacy Policy.

S.Y.S.T.E.M. KC LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our services.

1. Information we collect

We collect information you provide directly:

• Contact information — name, business name, email, phone number when you fill out a form or book a call.
• Communications — emails, SMS messages, and call records exchanged with us.
• Business details — information about your business that you share during audits or engagements.

We also collect technical information automatically:

• Cookies and analytics — standard web analytics data via Google Analytics, including pages visited, referral source, and approximate location.
• Device information — browser, operating system, and IP address.

2. How we use your information

We use your information to:

• Respond to your inquiries and provide the services you requested
• Send service-related communications (appointment reminders, project updates, invoices)
• Send marketing communications if you have opted in
• Improve our website and services
• Comply with legal obligations

3. SMS / text messaging data policy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you opt in to receive SMS messages from us, we use your phone number only to communicate with you about our services and, if you have opted in to marketing texts, to send promotional content. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help.

4. No third-party sharing for marketing

We do not sell, rent, lease, or otherwise share your personal information with third parties for their marketing or promotional purposes. We may share information with service providers (e.g., email delivery, SMS delivery, CRM software, payment processors) only to the extent necessary to provide our services to you. These providers are contractually bound to protect your information.

5. Cookies

We use cookies and similar technologies to operate our website, remember your preferences, and analyze traffic. You can disable cookies in your browser settings — most of our site will continue to work.

6. Your rights

You can:

• Request a copy of the personal information we hold about you
• Request correction or deletion of your information
• Opt out of marketing communications at any time
• Withdraw consent for SMS messages by replying STOP

To exercise these rights, email jason@systemkc.com.

7. Data retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. Inquiry information is retained for 24 months unless you become a client; client records are retained for 7 years for tax and accounting purposes.

8. Security

We use commercially reasonable security measures to protect your information. No method of transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.

9. Children

Our services are not directed to children under 18. We do not knowingly collect information from anyone under 18.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page reflects the most recent change. Material changes will be communicated to active clients via email.

11. Contact

S.Y.S.T.E.M. KC LLC
Kansas City, MO
Email: jason@systemkc.com
Phone: (816) 962-2111